Steps to Success in Digital Transformation – Part 2



The essentials
In the first part of ‘Steps to Success in Digital Transformation,’ we looked at key steps from a strategic perspective of (a) understanding the digital imperative, (b) having a clear vision & strategy, (c) staying centered on customer outcomes, (d) digitizing for operational excellence, and (e) connecting the dots of people, culture, technology, process, product and customer experience.
In this second and final part, we dig a little deeper into how a digital transformation strategy becomes successful. According to Ashley Friedlein, Founder of Econsultancy, ‘Digital Transformation is the journey from where a company is, to where it aspires to be digital.’ Every journey requires preparation and it can be challenging to know what an enterprise should have in place for digit.....

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